General terms and conditions

GENERAL TERMS AND CONDITIONS
1. SUBJECT
This Document constitutes the general terms and conditions or the terms of use of www.veza.bg, which govern the rules for the use of www.veza.bg, including the conclusion of a purchase and sale contract with the Seller.
2.1. VEZA Ltd. (VEZA Ltd) is a company with its registered office in Sofia, Bulgaria Blvd. 111G and its registered office in Sofia, Bulgaria Blvd. 111G, with VAT registration number in the Commercial Register of Bulgaria: BG200482827
2.2. VEZA Ltd. administers the VEZA e-shop in the form of the website www.veza.bg 2.3. You can contact VEZA at the above address, by phone: +359887292529 or by e-mail: office@veza.bg
3.1. Buyer – an individual aged 18 or over, a legal entity or other legal entity who creates an account on the Platform, places an order and concludes a distance purchase and sale contract.
3.2 Seller – VEZA EOOD, referred to as VEZA for short.
3.3. Site – the e-shop hosted at the web address veza.bg and its subdomains.
3.4. The Platform – the Site.
3.5. Client – any individual aged 18 or over, or a legal entity or other legal entity who gains access to the Content through the means of communication provided by VEZA (electronically, by telephone, etc.) or under an existing contract for use with VEZA and who has requested the creation and use of an Account.
3.6. User – any individual aged 16 or over. or a legal person or other legal entity that has registered on the Platform and which, by completing the Account creation process, has agreed to certain clauses in the General Terms and Conditions section of the Platform.
3.7. Account – a section of the Platform, formed by an email address and password, which allows the Buyer to send an Order and which contains information about the Buyer/User and the history of some of his actions on the Platform (Orders, tax invoices, etc.). The User is responsible for and ensures that all information entered in the Account is correct, complete and up-to-date.
3.8. Favorite products – a section in the account that allows the Buyer/User to create their own lists of Goods and Services that they wish to monitor in connection with possible purchases by using the service offered by the Seller for monitoring Goods and Services by receiving Commercial Messages from him.
3.9. List – a section in the “Favorite Products” section, in which the Buyer/User can add products of interest
3.10. Cart – a section in the Account that allows the Buyer/User to add Goods or Services that he/she wishes to purchase at the time of their addition or at a later stage; in case the Goods and Services have not been purchased at the time of their addition by placing an Order, the Buyer/User will benefit from the Seller’s service for tracking the Goods and Services by receiving Commercial Messages from the Seller
3.11. Order – an electronic document, representing a communication form between VEZA and the Client, through which the Client declares to VEZA, through the Platform, his/her intention to purchase Goods from the Platform.
3.12. Goods/Services – any product or service available on the Platform, including products and services mentioned in the Order, which are provided by the Seller as a result of a concluded Agreement.
3.13. Campaign – any advertising message aimed at promoting the Platform, the VEZA brand or certain Goods or Services that are offered in limited quantities, unless the commercial message expressly states otherwise, for a certain period of time specified by the Seller.
3.14. Contract – represents the distance contract concluded between the Seller and the Buyer for the purchase and sale of Goods through the Platform, an integral part of which are these general terms and conditions for use of the Platform.

3.15. Content
• all information on the Platform that is accessible through an Internet connection and using a device connected to the Internet;
the content of any message from the Buyer to the Seller sent by electronic means and/or any other available means of communication;
• any information provided, in any way, by an employee/associate of VEZA to the Customer by electronic or other means of distance transmission;
information related to the Goods and/or the applicable tariffs by the Seller in a certain period of time;
information concerning the Customers and related to the Goods and/or the applicable tariffs by third parties with whom the Seller has concluded partnership agreements in some form;
• data about the Seller.
3.16. Commercial communications – any type of message sent via electronic communication channels (such as e-mail, SMS, mobile device push / web push, etc.), containing general and thematic information, information about similar or suitable products to those purchased, information about offers or promotions, information about Goods and Services added to the “Account/My Cart” section or the “Account/Favorites” section, as well as other commercial communications such as market and consumer research.
3.17. Transaction – the action by VEZA to refund an amount paid by the Buyer as a result of cancellation, termination, refusal or non-conclusion of a purchase and sale contract through the Platform, carried out solely by bank transfer.
3.18. Specifications – all characteristics and/or descriptions of the Goods, as indicated in their description.
4.1. VEZA’s General Terms and Conditions are binding on all Customers/Buyers/Users of the Platform.
4.2. Any use of the Platform means that you have (a) carefully read the general terms and conditions of use and (b) agreed to comply with them unconditionally.
4.3. VEZA reserves the right to update and amend the General Terms and Conditions of the Platform periodically to reflect any changes in the way the website operates and the conditions or any changes in legal requirements.
The Document may be opposed to the Clients/Users/Buyers from the moment it is published on the Platform. In the event of such a change, we will publish the amended version of the Document on the Platform, which is why we ask you to periodically check the content of this Document.
4.4. If any of the provisions of these general terms and conditions of use of the Platform prove to be invalid or unenforceable, regardless of the reason for this, this shall not entail the invalidity or unenforceability of the remaining provisions.
4.5. VEZA makes serious efforts to maintain the accuracy of the information presented on the Platform. However, given the possible technical errors or omissions in this information, VEZA specifies that the images of the products are illustrative and indicative in nature, and the delivered products may differ from the images.
4.6. It is possible that, due to limited space and the consistent structure of the information, the product descriptions may sometimes be incomplete. However, VEZA strives to provide the most relevant and important information.
4.7. All goods, including those on promotion/discount, are sold and delivered while stocks last, even if this is not explicitly stated on the Platform.
4.8. The Platform may contain links to other sites. VEZA is not responsible for the privacy policy of websites that it does not administer, as well as for other information contained therein.
5.1. The Customer declares his desire to order and purchase Goods through the Platform by placing an Order electronically or by telephone and which is registered by him or by a VEZA employee on his behalf.
5.2. VEZA will send a notification to the Customer to register the Order in its system, which does not have the meaning of acceptance, confirmation or undertaking to fulfill it. VEZA makes this notification electronically (email) or by phone.
5.3. Therefore, the Seller has the right not to deliver part or all of the Products from the Order for various objective reasons, including but not limited to exhaustion of their stock. In all cases, VEZA will notify the Customer of this by email or by phone. In this case, the sole responsibility of the Seller is to return any previously received price of the Product.
5.4. The distance sales contract between the Seller and the Buyer is considered concluded at the time of receipt by the Buyer of his email and/or via SMS sent to his phone of a notification that the Product from the Order is ready for shipment.
5.5. The purchase and sale contract concluded between the Buyer and the Seller consists of these general terms and conditions and any possible additional agreements between them.

6.1. Access to the Platform for the purpose of registering an Order is allowed to any User.
6.2. VEZA reserves the right, at its sole discretion, to restrict the access of any User/Buyer to the execution of an Order and/or to any of the possible payment methods, if it considers that this would be detrimental to VEZA in any way. In such a situation, the Customer’s only right is to contact the VEZA Customer Service Department to be informed about the reasons that led to the application of the above-mentioned measures. VEZA is not liable for any damages that the Customer has suffered or may suffer as a result of this decision, regardless of its correctness or validity.
6.3. Communication with the Seller can be carried out through direct contact with him or through the contact methods indicated on the Platform.
6.4. In case of unusually high traffic on the Internet network, VEZA reserves the right to require Customers to manually enter the captcha validation codes in order to protect the information published on the Platform.
6.5. VEZA may publish advertising or promotional information about the Goods and/or Services for the promotions offered by it on the Platform, for a certain period of time.
6.6. All prices of the Goods on the Platform are final, are announced in Bulgarian leva (BGN) including VAT and all other taxes or fees required by law.
6.7. In the case of online payments or payments by bank transfer, the Seller does not bear any responsibility for any costs in connection with fees, commissions or other additional payments made by the Buyer or his bank on the occasion of the transaction itself, as well as in cases of currency exchange applied by the bank that issued the customer’s card in cases where the currency is different from BGN. Payment by card to VEZA is accepted as an international payment by banks in Bulgaria and according to their rules for working with cards and card payments, some banks charge additional fees for such transactions. The same applies to transactions that VEZA makes to the Client, regardless of whether it does so in connection with the refund of any payment to the latter or for any other reason. The costs associated with such payments are solely at the expense of the Buyer. Therefore, VEZA recommends that its customers check with their bank for any additional fees that they may be charged for online payments or those made through a bank.
6.8. If the Customer / Buyer chooses the payment method for an order placed: payment upon delivery (implemented and designated as “cash on delivery”, “postal money transfer” or any other type of payment method permitted by law upon delivery of an order under a contract concluded online / remotely), the Customer / Buyer must take into account the additional increase in the courier fee due to the charging of a percentage on the value of the cash on delivery / postal money transfer, which is fixed by the specific supplier / courier company.
6.9. All images placed on the Platform are intended solely to create a certain idea of ​​the type of the offered Product, and not to represent it accurately. Accordingly, it is possible that some of the images of the Products on the Platform (static / dynamic images / multimedia presentations / etc.) may not correspond to the appearance of the relevant Product. The Seller shall not be liable for such discrepancies. The Seller has the right to use subcontractors to fulfill its obligations under the distance sales contract concluded through the Platform without the need to notify or obtain the Buyer’s consent to this. The Seller will be liable for the actions of these subcontractors as if they were its own.
8.1. The content, as defined in the “Definitions” chapter, including, but not limited to, logos, any graphic images or inscriptions, trade marks, dynamic symbols, texts and/or multimedia content of the Platform, are the exclusive property of VEZA.
8.2. VEZA has and reserves all intellectual property rights related in any way to the Platform, regardless of whether they are its own or obtained through contractual licenses or in any other lawful manner.
8.3. Nothing in the distance contract concluded between VEZA and the Buyer shall be deemed as permission by VEZA for the latter to copy, distribute, publish, make available to third parties, modify in any way any part of the Content, including but not limited to the content of the trademarks, logos, multimedia content of the Platform or descriptions of the Products in any way, including by introducing any content external to the Platform, removing the signs indicating VEZA’s ownership of the Content. The Customer shall also not have the right to transfer, sell, distribute materials created by reproducing (copying), modifying or publishing the Content.

8.7. Any use of the Content for purposes other than those expressly permitted in these general terms and conditions or in any other express written consent given by VEZA is prohibited.
9.1. The Customer may place Orders on the Platform by adding the desired Products for purchase, following the steps indicated on the Platform to complete and submit the relevant Order.
9.2. Any Product added to the Cart may be purchased, if available. Adding a Product to the Cart without completing the Order does not result in the registration of the order and the automatic saving of the Product.
9.3. By confirming the Order, VEZA confirms the delivery of the Product model in question within 1-3 business days. As VEZA reserves the right to change the delivery period, depending on availability or the need to individually manufacture it for the customer.
9.4. The Client undertakes and is responsible for ensuring that all data provided to VEZA in connection with the Order are true, complete and accurate as of the date of sending the order. The Client grants VEZA permission to provide this data to the relevant subcontractor through whom VEZA will execute the order.
9.5. By sending the order, the Client/Buyer authorizes VEZA to contact him/her in any possible way, when this is necessary in connection with the order placed or the concluded Contract.
9.6. The Seller has the right to refuse to execute (cancel) the Order placed by the Client, of which it shall notify the Client. Cancellation of the order does not entail any liability or subsequent obligation of either party towards the other in connection with it and accordingly neither party has the right to seek compensation from the other for its cancellation in the following cases:
non-acceptance by the Client’s issuing bank of the transaction in the case of online payment;
execution of the money transaction, which does not result in funds being credited to the Seller’s account for online payments;
the data provided by the Customer on the Platform are incomplete and/or incorrect;
the Seller has made three unsuccessful attempts to deliver the Product ordered by the Customer.
9.7. The Buyer shall bear all direct costs of returning Products offered by VEZA in the event that he withdraws from the Distance Contract and declares this within the withdrawal period provided to him by VEZA. This period shall begin to run from the date of receipt of the purchased Product by the Buyer or a third party other than the carrier. The Customer shall return the Goods to the address Sofia, bul. Bulgaria 111G, in the meantime notifying the Seller about this by phone: +359887292529 and by email: office@veza.bg
The Buyer may also return or exchange the Product(s) by filling out the VEZA “Return or Exchange Form” located on the website, in the “Delivery and Returns” section. This same form will be sent with each order, for the convenience of the Customer.

9.8. The Seller undertakes to refund the price paid for the Contract concluded at a distance from which the Buyer has withdrawn within 14 (fourteen) days from the date on which proof has been received from the Buyer that the latter has returned the relevant Goods. The amount will be refunded as follows without resulting in any additional costs for the Buyer, unless the bank servicing it requires any fees:
Payments made by debit or credit card – by refund to the account from which the payment was made
Payments made by cash on delivery – to a bank account additionally provided by the Customer
9.9. The Seller has the right to delay the refund of the amount in cases of withdrawal from a concluded Contract until receipt of the Products sold or until receipt of proof that they have been sent, in case the Buyer has not offered to collect the Goods himself, whichever of the two events occurs earlier.
9.10. The Buyer owes a courier fee for the return of the respective Goods. The fee is charged according to the carrier/courier company’s fee policy.
9.11. By creating an Account, the Customer has the opportunity to use a section called “Favorite Products”, in which he can create Lists.
The Buyer does not have the right to withdraw from the concluded Contract in the following cases:
upon delivery of goods whose price depends on fluctuations in the financial market, which cannot be controlled by the Seller and which may occur during the period for exercising the right of withdrawal;
upon delivery of Products made to order by the Buyer or according to his individual requirements;
upon delivery of sealed Products that have been unsealed after their delivery and cannot be returned for reasons related to hygiene or health protection;
in all other cases provided for by law.
11.1. The Client/User agrees that by providing any of his/her personal or other data to VEZA, he/she agrees that they may be used by the latter for the following purposes: (1) maintaining the Client/User’s account, including registering orders, sending ordered products, performing ordered services, invoicing, resolving disputes with Clients/Users/Buyers regarding their Orders or considering their requests; (2) sending Commercial Communications or periodic notifications by e-mail or via SMS; (3) conducting market research, tracking and monitoring sales and client/user behavior.
11.2. The Client/User/Buyer agrees to provide VEZA with unlimited access in volume and time to any materials and information that he/she sends to the Seller through or in connection with the Platform, regardless of whether he/she has placed an Order and completed a transaction through the Platform. VEZA has the right to use, reproduce, publish, modify, transmit and distribute such information or materials. The Client expressly agrees that VEZA may freely use and process for its own purposes the ideas, concepts or know-how that the Client has provided to it in any way through or in connection with the Platform or the actions/inactions that the Client has taken through or in connection with the Platform. VEZA has no obligation to keep the information thus obtained confidential, to the extent that this is not imposed on it by applicable law.

11.3. By providing their data to VEZA (including e-mail), the Client/User/Buyer expressly consents to being contacted by VEZA or third parties, VEZA partners, who are couriers, marketing service providers, state, municipal or non-governmental agencies or companies in the field of insurance or financial services, when this is provided for by specific legislation, as well as other companies with which VEZA may develop joint programs for offering the Goods on the market, etc.
11.4. By providing their personal data to VEZA, the Client/User/Buyer expressly consents to their inclusion in a VEZA database, and expressly and unambiguously consents to these data being stored, used and processed for the purposes specified in item 11.1.
12.1. At the moment the Client creates an account on the Platform, he/she has the opportunity to express his/her consent to receive Commercial Communications.
12.2. The Buyer/User may withdraw his/her consent given to the Seller to receive Commercial Communications, which refusal may be expressed at any time by changing the settings in his/her Account in “My Subscriptions” or by contacting the Seller.
12.3. Refusal to receive Commercial Communications does not mean an automatic refusal of the consent given to conclude this Agreement.
12.4. After adding Goods or Services to the following section in the Account:
12.4.1. “My Cart”, the Seller will notify the Buyer / User about:
Change in the price of the Goods or Services in the “My Cart” section
Recommendations for Goods that are similar to those added in the “My Cart” section
Availability of Goods in the “My Cart” section
12.4.2. “Favorites”, the Seller will notify the Buyer / User about:
Change in the price of the Goods or Services added in the “Favorites” section
Recommendations for Goods or Services similar to those added in the “Favorites” section
Availability of Goods
12.5. After the purchase of a Good or Service, VEZA will send the Buyer / User commercial communications regarding:
Suggestions for Goods or Services recommended to be used together with the purchased Good or Service
12.6. The Customer / User may unsubscribe at any time from receiving Commercial Communications in accordance with Art. 12.5 above by clicking on the unsubscribe link published in the commercial communications received from VEZA or by contacting VEZA for this purpose.
12.7. In addition, we may use your data for market and consumer research. We do not use the data collected in the context of market and consumer research for advertising purposes. Detailed information (in particular regarding the evaluation of your publications) can be found in the context of the relevant survey or at the place where you make your publications. Your responses to consumer surveys are not sent to third parties or published. You may object to the use of your data for market research at any time free of charge by clicking on the unsubscribe link published in each communication or by contacting VEZA.
12.8. The prices of the Goods announced on the Platform are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation.
12.9. The price, payment method and payment term for issuing invoices are specified in each Order.
13.1. In case more than one address is saved in the User’s account, the delivery will be sent to the one indicated as the main one.
13.2. The Buyer is obliged to provide all necessary information for issuing the invoice in accordance with the current Bulgarian legislation.
13.3. The Seller will issue the Buyer an invoice for the ordered and delivered Products based on the information provided by the Buyer.

13.4. VEZA issues an invoice for each payment under an Order. The Buyer agrees to receive such an invoice electronically to the email address specified by the Buyer. In the event that these payment documents are not received for more than 48 hours (forty-eight) hours of the email, please notify us at the email address: office@veza.bg
13.5. In order to properly prepare the invoice for the relevant Order, the Customer/User is obliged to update the data in his/her account. He/She is obliged to review the information specified in the relevant Order to ensure that it is complete, correct and accurate.
13.6. In the event that more than one address is saved in the Customer/User’s account, the delivery will be sent to the one specified as the main one.
13.7. The Seller undertakes to deliver the ordered and purchased Products himself or through a courier company to the address specified by the Buyer or to the office of the courier company, depending on the Buyer’s choice.
13.8. The Seller will ensure the appropriate packaging of the Products and the sending of the accompanying documents. If by any chance the shipment does not contain a document necessary for the ordered product, please contact us by phone: +359887292529 or by email: office@veza.bg and we will do everything possible to provide it to you as soon as possible.
13.9. The terms of delivery for the products offered by VEZA are located on the information page of the Platform “Delivery and Returns”.
14.1. The Seller offers all Goods on the Platform with a guarantee of compliance of the goods with the Contract in accordance with current legislation.
14.2. Regarding claims and complaints related to the purchased goods and/or service, Buyers should contact the “Customer Service” department at the contact details specified in these General Terms and Conditions. Each buyer can also make a claim by filling out the “Return or Exchange Form” by exercising the right of withdrawal under the Consumer Protection Act and sending it to the email address: office@veza.bg
The Buyer undertakes to send the completed “Return or Exchange Form” to the specified contact address:
Sofia, Bulgaria Blvd. 111G, VEZA EOOD or to the specified email address: office@veza.bg
The ownership of the Goods will be transferred by the Seller upon their delivery to the Buyer, after payment has been made by him. The delivery of the Goods will be certified by the Buyer’s signature on the transport document provided by the courier.
The Seller shall not be liable for any damages suffered by the Buyer as a result of force majeure circumstances or those beyond the Seller’s control.
14.3. Neither party shall be liable for the failure to perform its contractual obligations if such failure is due to force majeure circumstances. A force majeure circumstance is an unforeseeable event, beyond the control of the parties, which cannot be avoided.
14.4. If within 14 (fourteen) days from the date of the relevant event, it does not cease, each party has the right to notify the other party that it terminates the Agreement without owing the other any compensation for any damages possibly suffered.
This Agreement is subject to Bulgarian law. Any disputes arising between VEZA and Clients will be resolved by mutual agreement or, if this is impossible, the disputes will be resolved before the competent Bulgarian courts in Sofia Municipality without violating the rights of consumers within the meaning of the Consumer Protection Act pursuant to Art. 18 of Regulation 1215/2012.
2. VOUCHER:
With the gift voucher, the consumer can shop only through the online store www.veza.bg. The voucher offers a choice of different amounts/values. The voucher is valid until the end of the year in which it was purchased. Items purchased with a gift voucher can be exchanged, but cannot be returned for their cash value. If the purchase is of a lower value than that of the prepaid gift voucher, the difference is not refunded. If an item of a higher value is purchased, the difference must be paid. VEZA is not responsible for a lost voucher. By purchasing a voucher, the user agrees to the described Terms of Use of the gift voucher.

3. SIZE CHART:
If you have any doubts and are wondering what size you are, this Size Chart will help you. Based on your bust, waist and hip measurements, you will find out which size will be suitable for you.
THE MEASUREMENTS ARE APPROXIMATE AND ARE FOR REFERENCE ONLY